1. How can I select the output-directory?

Your converted files will be stored in the folder which has been selected in output-directory window or the folder last time you stored your files if you haven't set the output directory this time.

To set the output-directory by yourself, press "Settings" on the main menu, active "output-format page", then click "Select directory" button, the output-directory window will appear.

For example, if you want to store your files in "D:\Music ", you would first double click "My Computer", followed by double clicking "(D:)", followed by double clicking the "My Music" folder. Click "Ok" button in the output-directory-window and then click "Ok" in the setting-windows, the directory will be stored. Your files will be store in "D:\Music ".

2. I have purchased a registration code and its not accepting it!!!

Please make sure you are typing in the registration code. It is pretty common to accidentally type in the product # or order #. Scan down your order email to the line that says "Your registration code is: " and the number right after that is your registration code! Also, don’t forget to enter your name. More help on registration.

3. I have not received my registration code! Isn’t it about time!

Do not panic! In many cases, there may be a processing delay. Sometimes, people have supplied the wrong email address. In rare cases, the registered users are unreachable due to mis-configured email clients or privacy control. See this for more help.

4. Where are my files?

You converted files are stored in output directory.

5. Some converted files are very quiet. How do I make them the same volume?

Press "Settings" on the main menu, active "output format page", then check "Normalize to". This will make sure that all files have a consistent volume.

6. I can't create WMA files.

Please download wmfdist.exe.